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FAQ's

Frequently Asked Questions

Q.  How extensive is your 100% refund policy?

A. We are not happy, unless you are completely satisfied. This simply means that we will make every effort to fulfill your requests, regardless of how small or big. If perhaps we are not capable of meeting your expectations, we will in a timely manner reimburse your investment, 100% of it. 40 days money back guarantee on all tungsten bands. Additionally, provided that the ring is in new condition, Weddingbandsforboth.com does not charge any fees. The majority of jewelry retailers charges you a percentage of the original purchase price, or at a minimum charge you for the initial shipping. We are certain that you will appreciate your ring, or we will reimburse 100% of your money. It's that simple! For more details, you should check our full Refund Policy.

Q.  What happens if I buy the wrong size ring?

A. We know that it is not practical for a lot of of our customers to come in and have their ring finger measured. We also realize that you may unintentionally purchase an incorrect size ring sometimes. For that reason, we gladly provide free size exchanges for our customers whose delivery addresses are inside the USA, all we ask from you is to pay a small shipping and handling fee of $25, which takes care of the inspection and cleaning of the original ring, and also the cost for shipping the new ring back to you. Size exchanges going outside the USA pay international shipping charges (Please ask our customer care department for the specific charges for your country). Many other jewelers bills you you a fee for size exchanges, in addition to the shipping and handling. For more information, please read our Exchange Policy.

Q.  Do you offer Free Express Shipping?

A. Yes, we provide you with FREE 2 Day Express Shipping with USPS on all new orders. Compare this to other jewelers who only offer free shipping when you spend a specific amount. Additionally, remember that our shipping is much quicker compared to ground shipping offered by almost all others, which may take up to 6 Business Days.  

Q.  Do you have a showroom I could visit to check the rings in person?

A. Yes, we do. Even though we have many customers throughout the US and overseas, we also have quite a few local customers. Local customers who would like to come in to our showroom to have their ring finger sized or check out our assortment are definitely more than welcome to do so. All that we request is you let us know first in order to schedule an appointment, so we can make certain one of our personell will be available to assist you to when you want to pay us a visit.

Q.  Do you offer the Lowest Price Guaranteed on Tungsten Carbide Rings?

A. Definitely. We order quite a large volume of tungsten carbide rings from the Thorsten Designer Rings manufacturer. This has given Weddingbandsforboth.com the buying volume to receive the lowest price ranges, and then simply pass the savings on to you. If you discover a lower cost at another retail jeweler, we will not just match it, we will beat it by 5%. A retail jeweler implies an official retail store or website that is a licensed business in the state of their jurisdiction and supplying a tungsten carbide ring the exact same design and/or with the same name brand. To be able to get the lowest price guarantee, just copy and paste the weblink featuring exactly the same ring with price on the competitor's web site in to the order notes portion of the shopping cart while checking out and we will reimburse the difference plus 5% to your credit card when processing the transaction.

Q.  Is shopping on our site secure?

A. Weddingbandsforboth.com gets continuously screened by Trust Guard, a 3rd party security company, to guarantee a better protection quality than even most brick and mortar vendors. To put it accurately, your transaction is secured through the very same military-grade security and excryption that the major banks use. Security images are a key part of online shopping, do not take them as a given and always click on them to ensure that they're a live link to the security website. If the link fails, the protection feature is not live during those times. Our website’s protection is active 24 hours a day 7 days a week, and is constantly getting updated. Please be sure to view our Security and privacy Policy for more details.

Q.  How do we handle your personal information?

A. We do not sell or share your private details to anyone, except to law enforcement officials, if requested. Be sure to check out our Privacy Policy to learn more.

Sizing:

Q.  How can I find out what my finger size is for FREE?

A. Weddingbandsforboth.com highly recommends visiting your local jeweler as the easiest way of figuring out your size. We can also send you a FREE ring finger sizer that you can use at home to correctly find out your finger size like a professional jeweler would do it. To obtain a free ring sizer or to read more information on sizing, please go to our Sizing Information page.

Q.  How tight or loose should my ring fit?

A. You will not want your ring so tight that it prevents blood from going around in your finger, nor do you need it so loose that the ring is endlessly sliding off your finger when you wash your hands.  Somewhere between too tight and too loose is the happy medium, which actually boils down to personal preference.  Typically, an ideal size ring should come off your finger with a bit of force, but not significant force in which you are pushing to get it off.

Q.  What is "Comfort Fit"?

A. Comfort fit rings are designed so the inside of the ring is a little bit rounded, as opposed to flat.  Imagine of the ring as being in the shape of a donut or bagel.  That inside area, which means the bagel or donut hole section of the of the ring, is round rather than being flat.  This style of fitting is available mainly with tungsten carbide rings and wedding bands, but they can often be found in palladium, yellow gold, and white gold or platinum rings and wedding bands.  Specific details are to be found here: Comfort Fit.  

Q.  What is "Standard Fit"?

A. When a ring is not listed as comfort fit, it will always be standard fit.  If a ring is standard fit, it would mean the inner surface of the ring is flat rather than rounded.  Rings and wedding bands made out of precious metals, like palladium, yellow gold, and white gold or platinum, are generally made with standard fit.  Tungsten bands are generally not made with standard fit.  In depth info is to be found here: Standard Fit. 

Q.  What sizes does Weddingbandsforboth.com carry?

A. Normally, we supply sizings 4 through 13.5.  The most popular ring finger size for men is size 10 and the most popular finger size for women is size 6.  A lot of of our products can be produced in smaller or bigger sizes upon request.  If you've got a ring design in mind already, just contact us to determine if we can cater to ring finger sizes smaller than size 4 and bigger than size 13.5.

Q.  Are quarter sizes available or only half and whole sizes?

A. Yes, we do.  Upon request, we can design your ring in quarter sizes.  Normally, we carry half and whole sizes.  The variance of the inside diameter of a half size is very small, only 0.4 millimeters.  For the majority of folks, when a ring is a bit tight or loose, going up or down a half size will do the trick.  If you find a half size is too much or too little for your finger, let us know and we can take care of your request free of charge.

Q. How can an international customer find out their US ring size?

A. There are different sizing methods utilized in various countries or regions of the world.  If you already know your size in your country, please email us, tell us your size and we will convert it to the correct US size.  We can also provide you with a free sizing tool for you to figure out your US ring size.  Simply visit our Sizing Information page and submit your mailing details.  It usually takes about 1 - 2 weeks for you to receive the sizer.  If you are aware of the inside dimension or circumference of your ring size, we can likewise use that info to clarify your actual US ring size.

Q. How wide are your rings in inches?

A. The most frequent widths for men's wedding bands are 6 mm and 8 mm.  A 6 mm wide wedding band is nearly a quarter of an inch wide, and an 8 mm wide ring is almost a third of an inch wide.  For ladies, 3 mm and 4 mm wide rings are most typical.  So, a 3 mm wide ring is about an eighth of an inch wide and and a 4 mm wide band is about a sixth of an inch wide.

Shipping:

Q.  How long will it take to receive my order, and how is it sent?

A. OurTungsten bands are usually in stock and will ship out the same day the transaction is processed or the next business day.  If you choose to have engraving, this will not hold off your order since we do this in-house.  All orders to U.S. addresses come with FREE 2 -3 day Priority Mail shipment. For all international orders placed (non-USA addresses), Weddingbandsforboth.com will send via United States Post Office, which will take around 7 to 10 days based on your country's customs office, or by FedEx which takes about 3 or 4 working days. For complete shipping and delivery information, go to our shipping page.

Q.  Will I pay customs taxes for international orders?

A. Each and every country's governing administration is varied about how they tax imported products.  You may need to pay out taxes on your rings order when it gets there, which is commonly taxed at the same amount as you country's VAT tax.  To find your local tax rate, you need to get hold of your local customs agent, or your local postal center should be able to help likewise.  If you wish to lessen your customs taxes, just contact us for information on how you would do this.

Q. Do you ship to APOs and FPOs?

A. Definitely. Orders to be mailed to APO and FPO addresses will be sent via Priority Mail through the US Post Office. While putting your order simply complete the shipping address with your APO or FPO address. 

Exchanges, Returns and Warranty:

Q.  What is our exchange/return policy?

A. We provide a 40 day exchange or refund policy on most tungsten jewelry.  This implies that you have got 40 days from the date of purchase to exchange it or in case you just don't like it, you can ask for a refund for a refund.  For more information, be sure to look at our Exchange & Return Policy.

Q.  What is our warranty?

A. We inspect each and every item before we send it to you to ensure there isn't any defects.  We guarantee that your wedding band or ring will be in brand-new condition and without any any defects when you get it.  Should there be any kind of flaw, we ask that you report it to us within 3 days of getting the item.  We will replace it for free.

Q.  Is there a free lifetime warranty on your products?

A. We feature an extensive lifetime warranty on all of our Tungsten Carbide rings. If anything should happen to your ring, whether or not this was your fault, it will be fixed or exchanged, so you do not need to purchase a brand new ring.  Life-time warranty additionally includes sizing.  In the event your ring finger size changes during your life you can just ship back the ring to get a different size as often as needed.  The warranty on precious metal rings are different, please check out the warranty information on the particular item's page you are thinking about buying .  To get full details, be sure to look at our Lifetime Warranty.

Q.  Does engraving my ring void the warranty?

A. Absolutely no, engraved rings will still be covered under our life-time warranty.  If you have to exchange it for a another size or if perhaps the ring is defective and would need to be replaced, you will need to pay for engraving on the new ring however.

Q.  What if I bought my Tungsten Carbide ring before the free Lifetime Warranty program?

A. Very simple, clients who bought their tungsten rings before we implemented our zero cost Life-time Warranty plan can basically pay the difference between the price they acquired the ring for and the latest price. For comprehensive information, just read our Lifetime Warranty.

Questions About Different Metals:

Q.  What is Palladium?

A. Palladium is a precious metal in the Platinum Group of Metals.  Which would mean it is visually exactly like Platinum and it has lots of the same physical components as Platinum, nevertheless it only costs a fraction of what Platinum costs.  Palladium is actually alloyed with Gold to make white Gold, however has only pretty recently been utilized in its pure form to create jewelry.  It is greatly gaining interest as an alternative both for Platinum and White Gold.  To learn more info on Palladium, please click our Palladium page.

Q.  What is the difference between Tungsten and Titanium?

A. Tungsten, just like Palladium, is another modern metal available in fine jewelry that is progressively rising in popularity.  Men are normally enthusiastic about tungsten rings because of its heavy weight and incredibly high longevity. Titanium doesn't have the weight or toughness that tungsten contains.  Tungsten is in fact Four times more scracth resistant compared to Titanium and is practically scratchproof, whereas Titanium can easily be scratched.  Tungsten can also be a less expensive choice to Platinum, Gold or Palladium.  To learn more on Tungsten, check out our About Tungsten page.

Q.  Is Tungsten not able to be scratched and completely indestructible?

A. Tungsten is by far the most scratch proof and toughest metal on the planet. Which means absolutely no metal can scratch tungsten, yet non-metals like diamonds sapphires and some other crystals harder than tungsten can scratch it. Given that tungsten is very hard, it won't bend like other metals.  It can crack or split just like a diamond ring is quite hard, but they can break or crack. Unfortunately, there is nothing in the world that is unbreakable.

Q.  Do your tungsten rings contain nickel or cobalt?

A. All of our tungsten bands do not contain cobalt. We are quite alert to the issues cobalt can cause. We ensure that we only offer rings produced by first class manufacturers that blend their tungsten rings with small levels of nickel.

Q.  If tungsten contains nickel binder alloy, does that mean I can get an allergic reaction?

A. Normally, individuals who are allergic to white gold due to the high nickel content do not have allergic reactions to tungsten since the amount of nickel in tungsten is really small. There are uncommon cases of extremely sensitive individuals who do have a hypersensitive reaction to tungsten. For those people, we advise Palladium or Platinum as these two precious metals contain no nickel.

Q.  What's the difference between 14 karat and 18 karat Gold?

A. All gold jewelry is alloyed with other metals to make jewelry.  Alloying is the method by which metals are blended with each other to enhance the desired qualities on the end product, for example improving the metal’s firmness.  24 karat gold, which happens to be 99.9% pure gold, is just too soft for use in jewelry.  In order to be practical for jewelery, gold is alloyed in to 18 karat gold (75% pure gold) and 14 karat gold (58.3% pure gold).  Lessening the actual karat weight of gold lessens the worth of the jewelery item, however it raises the firmness and sturdiness in the item. The identical principles can be applied for yellow gold and white gold. To get more details, check out our About Gold page.

Q.  What is the difference between "carat" and "karat"?

A.  Karat, as pointed out above, means the purity amount of gold within a piece of jewelry.  Carat pertains to weight, generally for pearls and gem stones, especially diamonds.  One carat is equivalent to 200 milligrams.

Q. What is the quality of diamonds used in your wedding bands?

A. It is commonly confirmed that diamonds smaller than 0.25 carat placed into rings contain a color of G or H, meaning they are close to colorless and your eyes are unable to separate colorless and near colorless diamonds. The clarity generally used  is Slightly Contained or SI grade. This clearness level would mean any impurities the diamond might have can not be noticed with the human eye alone. You would only be capable of seeing the impurities through magnifying. This is the industry standard for small stones placed into bands or wedding rings.

In case you still have an unanswered question, don't hesitate to get in touch with us.


 
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